Director of Client Services

Job Description

Date Posted: 11/12/2019

Responsibilities

  • Ensure account service team members are effectively managing our client efforts to the best of our abilities to maintain client satisfaction
  • Directly manage or contribute regular strategic guidance to at least one significant client relationship to maintain a strong, relevant digital marketing aptitude
  • Collaborate with digital account leads to ensure overall client objectives are being met
  • Provide strategic guidance for digital account leads to develop recommendations for clients and help identify marketing needs and growth opportunities
  • Support cross-sharing among internal team members and hold brainstorming sessions with cross-functional teams to generate new ideas and opportunities for clients   
  • Engage in crucial decision making as needed
  • Act as a “coach” to account team members                                                                     
  • Manage internal team satisfaction/keep pulse on satisfaction
  • Ensure profitability of accounts
  • Engage in regular meetings with account service team members to discuss challenges (internal and external), review account financials and discuss growth opportunities
  • Help establish team goals and action plans to meet those goals
  • Help account leads establish financial goals for clients and identify plans to meet those goals
  • Manage client relations/emphasis on C-Suite 
  • Facilitate annual agency review
  • Support new revenue generation opportunities

Requirements

  • 8+ years of experience with solution sales or client service; some agency experience is a must
  • 4+ years of progressive leadership experience
  • The ability to form and maintain trust and positive relationships with team members and all levels of clients, including c-suite and executive level
  • Process-oriented, with the ability to implement processes to enhance team efficiency 
  • Fiscally responsible with a strong understanding of Microsoft Office tools including Excel.
  • Advanced understanding of a wide variety of online marketing tools and social media platforms and how they work together to form a comprehensive digital strategy
  • Advanced understanding of Google Analytics; certification is not required for hire but a willingness to acquire is mandatory
  • Experience with developing presentations and public speaking is a plus
  • Excellent verbal and written communication skills; ability to clearly articulate complicated concepts in an easy-to-understand manner
  • Strong analytical and strategic thinking skills
  • BS degree in Marketing, Advertising or relevant field

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