Director of Project Management

Spinutech is an award-winning digital agency with over two decades of experience delivering innovative, data-driven web and marketing solutions. We're proud to hold elite partnerships-including Progress Sitefinity Premier Partner, Google Premier Partner, Google Marketing Platform Certified, Meta Business Partner, and nopCommerce Gold Partner status. At Spinutech, we're deeply invested in your potential-today and for the future.

We are seeking an experienced Director of Project Management to join our growing team. This is a billable leadership role. The Director bills for strategic, value-added services delivered directly to clients (delivery strategy, executive-level project counsel, and advisory work) while carrying accountability for overall department utilization and margin, including their own. This is a player-coach position: you will personally manage a portfolio of projects, with an emphasis on the most complex, strategic, and high-visibility engagements while leading and developing the broader Project Management team.

This position is open only to candidates who reside in the United States and are authorized to work in the U.S. without the need for current or future employer sponsorship.

WHAT YOU'LL OWN:

Delivery Excellence

• Serve as the first point of escalation, internally and externally, for all project delivery issues. Executive escalation should be the exception, not the norm.
• Own the quality, consistency, and timeliness of project delivery across the portfolio: scoping, budgets, plans, timelines, and documentation standards
• Direct project assignments and prioritization across the client portfolio, matching Project Managers to work based on capacity, skillset, and growth goals, and ensuring coverage through PTO, transitions, and staffing changes
• Continuously improve delivery processes in partnership with department leads across Development, Design, Hosting, Digital Marketing, Account Management, Finance, and Business Development

People Leadership & Coaching

• Lead and develop a Project Management team of Team Leads (direct reports), Senior Project Managers, Project Managers, Project Coordinators and Resourcing/Traffic Managers, with particular emphasis on coaching and mentoring a relatively early-career team
• Build the bench: career pathing, skills development, and growing Team Leads into future leaders. Develop and run training programs so every PM follows established processes across project types
• Own the department's employee engagement (eNPS) participation and score, and build a team culture consistent with Spinutech's culture first values
• Recruit, interview, and evaluate PM candidate as the team scales

Strategic Growth & Client Partnership

• Help carve out the delivery path for our retainers by defining services models, recurring deliverables, cadences, and staffing approaches for existing and expanding offerings
• Partner with Account Managers and Business Development to support new business: review SOWs for all new and existing client projects, estimate delivery, define solutions, and support client onboarding
• Drive client retention by holding the PM team accountable for delivery quality and establishing processes and milestones to surface additional project, maintenance, and digital marketing opportunities
• Maintain a pulse on all work in the queue and regular direct contact with clients, establishing credibility as a trusted advisor at the executive level

Utilization & Profitability

• Carry a personal billable target for strategic, value-added client services, and record time in the company ERP
• Own department level utilization and margin by  holding each PM accountable to their individual utilization goals and ensuring the department operates profitably

What Success Looks Like

First 90 days: Relationships built with the PM team, Team Leads, and department counterparts; a clear read on the current delivery portfolio and its risks; escalation paths documented and functioning

First 12 months: Measurable improvements in on-time delivery and client retention; a coaching rhythm and development plans in place for every PM team member; a defined delivery model for project-based and retainer work, department utilization and margin at or above targets

Requirements:

• 6+ years of digital project (not product) management experience in an agency setting, delivering web-based solutions, including large, complex client projects
• 3+ years of leadership experience with direct reports, including coaching, mentoring, and developing project management talent
• Proven experience as a client-facing leader who is comfortable owning executive-level relationships and serving as the first point of escalation
• Experience with retainer-based service delivery and/or recurring service models (digital marketing, AI Services, or comparable)
• Strong business acumen, including utilization, margin, and profitability accountability for a department (and for yourself)
• 3+ years of hands-on experience with Jira or comparable delivery tools
• Deep knowledge of website design and development processes, team dynamics, and agile methodologies
• Experience with CMS and eCommerce platforms (we use nopCommerce, Progress Sitefinity, WordPress, HubSpot, and Umbraco; comparable platform experience is fine)

Preferred:

• Familiarity with AI tools, AI-driven services, or emerging technology delivery
• Experience standing up new service lines or scaling a delivery organization
• Experience recruiting and building PM teams