Vice President of Client Engagement
Job Description
We’re looking for a proven agency leader to step into a high-impact role driving growth across a diverse portfolio of clients. This is an opportunity to shape the future of client partnerships within a performance-driven, digitally-led agency.
You’ll operate as a true senior executive partner to clients and internal leadership, owning client growth, elevating strategic output, and building a best-in-class client engagement function.
Responsibilities & Impact
Client Growth & Strategic Leadership
- Own growth, retention, and overall health of a multi-million-dollar client portfolio
- Serve as a trusted advisor to senior client stakeholders, influencing business outcomes
- Drive measurable impact across performance marketing, digital, and web initiatives
- Lead integrated, full-funnel strategies aligned to client business goals
- Anticipate client needs and unlock new opportunities for expansion
Agency Leadership & Team Development
- Lead and develop a high-performing client engagement team
- Build a culture of accountability, strategic thinking, and continuous growth
- Elevate the quality of client leadership across the organization
Revenue Expansion & New Business
- Drive organic growth through cross-sell, upsell, and client expansion
- Play a key role in new business efforts, including pitch strategy and closing
- Partner with executive leadership to scale revenue and client impact
Operational Excellence
- Own portfolio performance, including profitability, resourcing, and delivery quality
- Ensure consistent execution that meets both client expectations and agency standards
- Improve systems and processes to support scalable growth
Innovation & Future-Forward Thinking
- Champion modern marketing approaches across data, technology, and AI
- Introduce new capabilities that elevate client performance and differentiation
- Act as a change agent, helping evolve both clients and the agency
What We’re Looking For
- 10+ years leading client services within a digital or integrated agency
- Proven track record managing and growing multi-million-dollar client portfolios
- Deep understanding of full-funnel digital marketing and web solutions
- Experience driving client growth—not just managing accounts
- Strong commercial acumen with ownership of revenue and profitability
- Executive presence with the ability to influence C-level stakeholders
- Experience leading and scaling high-performing teams
- Forward-thinking mindset, with exposure to AI and emerging technologies
Why This Role
- Direct impact on agency growth and direction
- High visibility with executive leadership and key clients
- Opportunity to shape and scale a modern client engagement function
- Work across a diverse set of industries and complex client challenges
Apply Now